Managed security that sits between you and the vendor — permanently.
Most MDR providers pick a platform, wrap a service around it, and call it managed security. CyberCaddy is different: we evaluate the market, select the right Threat Detection & Response, Centralised logging, risk management and awareness platform for your tech stack. Locally implemented and managed by Cyber experts. Plain-English reporting.
Most breaches aren't stopped by better technology.They're stopped by faster human response.
The average dwell time for an attacker in an Australian network is 16 days. During that time they're mapping your environment, escalating privileges, and staging their exit. Managed Security isn't a product — it's a discipline. Technology detects. People respond.
SOC doesn't equal Managed Security Services
Partial coverage, missed alerts, too many false positives — the conversation isn't about having a SOC. It's about having the right logging, coverage, threat detection, risk management and awareness program for your tech stack.
The alert fatigue problem
Legacy SIEM solutions are hindering internal IT teams from noticing the important initial indicators of compromise. Outsourced security operations, done properly, should be suppressing the noise — not adding to it.
A single locked-in SOC partner
IT service providers have one SOC partner for you to choose from, with no consideration for your tech stack — often hiding alerts and security intel to fit their needs, not yours.
Most managed security stops at the alert. Here’s what we do next — and what the typical alternative does instead.
A named analyst reviews the alert. Not a queue, not a script. Someone who knows your environment decides whether it’s real and what it means.
You get a phone call, not an email. If it’s a real threat, we ring you directly — and we already know what we’re recommending you do next.
Containment, eradication, lessons learned. We don’t hand it back to you mid-incident. The playbook runs end-to-end, then we improve controls so it doesn’t happen again.
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Security that goes beyond MDR
Most mid-market IT teams don’t have a detection gap — they have a response and experience gap. Here’s where the alternatives fall short.
| RecommendedCyberCaddy MSS | AlternativeSIEM / SOC | AlternativeGlobal MDR | AlternativeIT provider | |
|---|---|---|---|---|
| Who responds | Named Australian analyst. Calls you directly. | Your team — after decoding the alert. | Global support queue. Tier decides speed. | Your IT contact. Not a security specialist. |
| What’s included | MDR + CTEM + vuln management + monthly consulting | Log ingestion and alerts. That is it. | One platform. All add-ons cost extra. | A resold product bolted onto IT support. |
| TOOL SELECTION | The right tool for your environment, chosen on fit. | Locked in. Migration is costly and disruptive. | Tied to one ecosystem and roadmap. | Whatever the IT provider already resells. |
| Consulting | Monthly meeting + live roadmap. Included. | Out of scope entirely. | On the brochure. Extra SOW post-contract. | Security advice is incidental, not structured. |
| Risk management | Continuous CTEM and vulnerability management. | SIEM logs events. Advisory is a separate cost. | A periodic report. Not an ongoing service. | Rarely in scope for most IT providers. |
| Pricing | Per-user. Predictable. No ingestion fees or hidden SKUs. | Data costs + licensing tiers stack up fast. | Multiple SKUs, add-ons and annual true-ups. | Bundled into IT. Hard to see what you’re paying. |
Not sure which category you’re currently in?
30 minutes. Plain conversation. No obligation.
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